Cancellations & Refund Policy

Aanodaya Services, operating the website https://homepuja.com (the “Website”) and providing Pandit ji services and puja organization and event management services (collectively, the “Services”), understands that unexpected circumstances may arise. This policy outlines our cancellation and refund procedures for our services.

Cancellations:

  • Cancellations must be communicated in writing via email to [email protected].
  • Verbal cancellations will not be accepted.
  • The date and time the email is received will be considered the official “cancellation date.”

Refund Policy:

  • Full refunds: Cancellations received more than 3 days before the scheduled puja or event will be eligible for a full refund, excluding any non-refundable processing fees.
  • Partial refunds: Cancellations received within 2 days, but at least 48 hours, of the scheduled puja or event will be subject to a 50% cancellation fee. The remaining 50% will be refunded.
  • No refunds: Cancellations received less than 48 hours prior to the scheduled puja or event or after the puja or event has begun will not be eligible for any refund.
  • Unexpected absence of Pandit Ji: In case of unforeseen circumstances where the assigned Pandit Ji is unable to perform the puja due to illness or other emergencies, we will make every effort to find a suitable replacement. If a replacement cannot be found, we will offer to reschedule the puja or provide a full refund.

Additional Considerations:

  • This policy applies to all puja and event bookings made through the Website or directly with Aanodaya Services.
  • We reserve the right to modify this policy at any time without prior notice. We recommend reviewing this policy before making any bookings.
  • This policy does not apply to any non-refundable deposits or fees specified at the time of booking.

Additional Information:

  • Non-delivery of services: In the rare case that we are unable to fulfill your puja or event booking due to unforeseen circumstances, we will offer a full refund, including any processing fees paid.
  • Software or service errors: While we strive to provide error-free services, if you encounter any unexpected issues with our services, please report them to our Support Team at info@homepuja.com. We will investigate the issue and work towards a resolution. Depending on the severity of the error, a partial or full refund may be offered.

As Aanodaya Services primarily deals with services and indirectly physical products/puja samagri, a “Product/Samagri” Return Policy wouldn’t be applicable in general context. However, for your convenience we can consider “Unused Puja Materials” within your Cancellations & Refund Policy:

Unused Puja Materials:

  • If you have booked a puja or event and decide to cancel, and have received any puja materials (samagri) in advance, please inform us immediately via email at info@homepuja.com.
  • We will make arrangements to collect the unused puja materials from your location at a mutually convenient time.
  • Once we receive and verify the returned materials in their original, unopened condition, we will process your refund according to the cancellation policy outlined above.

Please note: These conditions only applies to pre-packaged puja materials (samagri)/unused or un-opened products provided by us/our representative priest and does not extend to any specific items procured or arranged by the devotee customer themselves.

Payment Policy:

Your booking is not confirmed until full or partial payment is received, as specified at the time of booking. We accept various payment methods, including cash, visa, mastercard, RTGS/NEFT, UPI and online banking. Please refer to our Payment Policy below for further details.

Payment Policy

Aanodaya Services understands the importance of clear and transparent payment procedures. This policy outlines the payment options and requirements for our puja and event bookings.

Payment Methods:

We accept a variety of convenient payment methods for your bookings:

  • UPI: Payment can be made through UPI, GooglePay, PhonePe, PayTM or other apps.
  • Cash: Payment can be made in cash directly to the Pandit Ji upon arrival (unless otherwise specified).
  • RTGS/NEFT: Payments via check must be made payable to “Aanodaya Services” and received at least 3 days before the scheduled puja or event.
  • Credit/Debit Card: We accept major credit and debit cards, including Visa, MasterCard, and American Express, through our secure online payment gateway.
  • Net Banking: You can conveniently make secure online payments directly from your bank account through our website.

Payment Timing:

  • Full Payment: Full payment is required for all bookings made less than 3 days before the scheduled puja or event.
  • Partial Payment: For bookings made more than 2 days in advance, a 50% non-refundable deposit is required upon confirmation. The remaining balance is due 1 day before the scheduled puja or event.

Confirmation:

Your booking is considered confirmed only upon receipt of the required payment (full or deposit) as per the chosen payment method and timeframe mentioned above.

Additional Information:

  • Non-refundable deposits: The 50% deposit paid at the time of booking for pujas/events booked more than 3 days in advance is non-refundable and cannot be applied to future bookings in case of cancellation.
  • Late payments: In the event of late or missed payments, we reserve the right to cancel your booking and any refunds will be subject to our cancellation policy (refer to Cancellations & Refund Policy).
  • Payment gateway fees: Please note that additional transaction fees may apply for online payments using credit/debit cards or net banking. The specific fees will be displayed during the checkout process.

Contact Us:

If you have further questions or clarifications or require assistance with our cancellation and payment policies, please do not hesitate to contact our helpdesk support and at info@homepuja.com . We aim to respond to your inquiries within 12-24 hours.

Om Namah Shivaya |

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